FAQ

At Whataburger, we value our customers and want to ensure you have all the necessary information about our services, rewards, and survey participation. Below, you’ll find answers to the most frequently asked questions about Whataburger’s survey, rewards program, ordering process, and more.

General Questions

  • Question: What is Whataburger?

Answer: Whataburger is a popular American fast-food chain known for its made-to-order burgers, delicious fries, and exceptional customer service. Established in 1950 in Texas, it has expanded across the United States, offering a variety of burgers, chicken sandwiches, breakfast items, and shakes.

  • Question: Where can I find a Whataburger near me?

Answer: You can locate the nearest Whataburger restaurant by using the restaurant locator on our official website: www.whataburger.com.

  • Question: What are Whataburger’s hours of operation?

Answer: Most Whataburger locations are open 24/7, but hours may vary based on location and holidays. Please check with your local Whataburger for specific operating hours.

  • Question: Does Whataburger offer delivery?

Answer: Yes, Whataburger offers delivery through third-party partners like DoorDash, Uber Eats, and Grubhub. Availability and delivery charges may vary based on your location.

Whataburger Rewards Program FAQs

  • Question: What is the Whataburger Rewards Program?

Answer: The Whataburger Rewards Program allows customers to earn points on every purchase, which can be redeemed for free menu items and discounts.

  • Question: How do I sign up for the Whataburger Rewards Program?

Answer: To join, download the Whataburger App or visit www.whataburger.com/rewards and create a free account.

  • Question: How do I earn points?

Answer: You earn 10 points for every $1 spent when you scan your QR code at checkout or place an order through the app.

  • Question: How do I redeem my rewards?

Answer: To redeem your rewards, log in to the Whataburger app, check your available rewards, and select a free menu item before ordering.

Question: Do Whataburger points expire?

Answer: Yes, reward points expire after 12 months of inactivity, so be sure to use them before they expire.

  • Question: Can I transfer my rewards to someone else?

Answer: No, Whataburger rewards are non-transferable and must be used by the account holder.

Whataburger Survey FAQs

  • Question: What is the Whataburger Survey?

Answer: The Whataburger Survey, also known as WhataBurgerVisit, is a customer satisfaction survey that allows customers to share feedback about their recent dining experience in exchange for a reward.

  • Question: How do I participate in the survey?

Answer: To take the survey:

  • Visit www.whataburgersurvey.com.
  • Enter the survey code from your receipt.
  • Answer the questions honestly about your experience.
  • Receive a validation code to redeem your reward.
  • Question: What rewards can I earn from the survey?

Answer: Survey participants typically receive a free menu item (such as a Whataburger, fries, or a drink) or a discount on their next purchase.

  • Question: How long do I have to complete the survey?

Answer: You must complete the survey within a few days of your visit as indicated on your receipt.

  • Question: Can I take the survey multiple times?

Answer: Yes, but each survey requires a new receipt with a unique survey code.

  • Question: Is there a $100 reward for completing the survey?

Answer: No, there is no official $100 reward for completing the Whataburger survey. Any claim stating otherwise is not endorsed by Whataburger.

Ordering & Payment FAQs

  • Question: Can I place an order online?

Answer: Yes, you can order online through the Whataburger app or website and pick up your food at a nearby location.

Question: What payment methods does Whataburger accept?

Answer: Whataburger accepts:

  • Cash
  • Credit/Debit cards (Visa, MasterCard, American Express, Discover)
  • Whataburger gift cards
  • Digital payment options such as Apple Pay and Google Pay (availability may vary by location)

Question: Can I customize my order?

Answer: Yes, Whataburger allows full customization of your order. You can modify ingredients, add extras, or remove items to fit your preferences.

  • Question: Does Whataburger have vegetarian or vegan options?

Answer: Whataburger offers customizable vegetarian options, but it does not have a dedicated vegan menu. You can request modifications such as removing meat and dairy-based ingredients.

Gift Cards & Promotions FAQs

  • Question: Does Whataburger sell gift cards?

Answer: Yes, Whataburger gift cards are available for purchase at participating restaurants and online.

  • Question: How can I check my gift card balance?

Answer: You can check your Whataburger gift card balance online at www.whataburger.com/giftcards or by visiting a Whataburger location.

  • Question: Does Whataburger offer coupons and discounts?

Answer: Yes, Whataburger frequently provides discounts and promotional offers through its app, website, and social media.

  • Question: Can I use multiple promotions at once?

Answer: Typically, only one promotion or discount can be used per transaction unless stated otherwise.

Contact Whataburger for More Assistance

If your question isn’t answered above, feel free to reach out to us:

  • Customer Support: support.whataburger.com
  • Phone: 1-800-6-BURGER
  • Social Media:
    • Facebook: facebook.com/Whataburger
    • Twitter: twitter.com/Whataburger
    • Instagram: instagram.com/Whataburger
    • YouTube: youtube.com/Whataburger

We hope this FAQ helps answer your questions. Thank you for choosing Whataburger!

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